Resume

Daphne A. Brooks

Daphne Brooks

24303 Berendo Ave. Harbor City, CA

90710

(323) 472-0442

Daphne.Brooks@gmail.com

Objective

A career with a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to operations in any capacity that best matches my skills and experience.

Summary of Qualifications

A highly talented and enthusiastic worker with a great a deal of experience working in political environment, educational issues and the creation of education policy. I have a natural ability to work well with others; maintaining professional relationships with clients and the community, acting as a guide, and advocate.

• Over 5 years experience in creating curriculum in staff motivation and development;
• Remarkable ability to develop trusting relationships with members.
• Ability to educate, organize and mobilize non – union workers. 
• Developed the ability to led, motivate and inspire others to develop into leaders and participate in key union programs (i.e. politics, organizing, bargaining, etc.)

• Ability to develop and train a staff of 6 with the skills necessary to produce and meet goals
• Excellent interpersonal, listening and communication (both written and spoken) skills.
• Experience including the ability to establish and cultivate respectful relationships with people from diverse backgrounds.

Education and Professional Certification

California State University, Fullerton, CA Master’s Degree in Educational Leadership and Higher Education (MS) (2012)

California State University, Dominguez Hills, CA

Bachelor's Degree in International Business & Management (BS) (2010)

Los Angeles Harbor College, Wilmington, CA

Associate's Degree in Labor Studies (AS) (2006)

Diversity & Ethics Trainer the Trainer – Labor College , Maryland , VA

Executive Diversity Services, Inc (2009) – Labor College, Maryland VA

Certified CPR & 1^st Aid Train the Trainer

Certified OSHA Trainer

Los Angeles County Federation of Labor- AFL- CIO – Delegate

Los Angeles County Federation of Labor AFL-CIO COPE Committee – Delegate

American Federation of Teachers Joint Labor Management Committee- Delegate

AFT American Federation of Teacher– Local 1475      Burbank, CA  2011– 2012

Political Organizer – Los Angeles County & Orange County  - Currently

Internal Organizer – Redondo Beach Unified Schools & Kedren Mental Health Service

• Coordinate political field activities, lobby visits, phone banking and events for our policy, legislative and electoral participation campaigns at the city, state and federal level;

•  Support contract and organizing campaigns, including rallies, press events and employer activity;

•  Built the union's capacity through the creation of the COPE program;

• Assist with coordinating the union's work with local labor and community allies

•   Establishing and maintaining relationship with elected officials and key elected staff.
•  Serves as primary spokesperson in political efforts for Local 1475;
•  Recruit and develop worksite leaders to become involved in various union activities.
• Developed volunteer organizers from within the local 1475 membership.
• Created broad, representative organizing committees of worksite leaders, and trained them to move worksite organizing campaigns.
• Served as the lead staff negotiator in bargaining for wage and benefits contract re-opener for Kedren Mental Health & Head start:
• Visit job sites to ensure that consistent communication and development of members from our local.
• Created leaflets, press releases and other materials for organizing campaigns.
• Obtained and creates employee charts.  Maintains list, which may include input on, and operation of, computerized database systems.

• ·           Created training curriculum of basic labor law such as FMLA, ADA, OSHA, Workers    Compensation and Fair Housing and Employment.
• ·          Conducts training(s) for Staff and Executive Board leadership in various trainings (i.e. Roberts Rules, Steward Training, COPE etc);

SEIU Service Employees International Union – Local 99       Los Angeles, CA  2009 – 2011

Intern – Summer 2009

External Organizer – Summer 2010

Lead Organizer – August 2010

• ·       Conducted field organizing in assigned areas such as early childhood education, childcare centers, Charter schools and high education etc;
• ·       Works with Assistant Organizing Director in developing and implementing staff development plans, work plan development and staff motivation:
• ·         Developed curriculum and lesson plans for the staff training and new hire staff for external 
• ·       Mobilized and train new workers, member leaders and activist for legislative and electoral activity;
• ·       Conducted the development of coordinated communications during external organizing campaigns
• ·       Phone banking, house visiting, precinct walks and other organizing programs.
• ·       Assisted in developing a team in implementing industry vision, programs, and campaigns

• ·       Facilitated training and development of temporary staff for early education campaign
• ·       Committee member of the Leadership Design committee contributed to organizational vision and contributed to the local's strategic plans and campaign strategies to build leaders within the local. 
• ·       Developed the ability to led, motivate and inspire members to develop into leaders and participate in key union programs (i.e. politics, organizing, bargaining, etc.)

• ·       Formulated and delivered on short-term and long-term organizing plans, member development and capacity building goals.

California State University Dominguez Hills    Carson, CA      2007 – 2009

Vice President of Academic Affairs – ASI Associated Student Incorporated 501(c) 3  & Labor Studies Rep

• ·       Presided as Chair of Board of Directors
• ·       Created and distribution of the corporation 1.5 million dollar budget
• ·       Responsible for the overseeing the daily operation of the corporation and development of the 15 staff members of the organization
• ·       Interview, hire, train and dismiss personnel; performed evaluations and decided on salary increases and promotions; enforced OSHA regulations as required.
• ·       Streamlined processes and procedures so that all service levels were met with regard to internal and external student expectations.
• ·       Acted as escalation point for team to resolve critical student issues.
• ·       Responsible for and oversee all academic affairs of the corporation.
• ·       Make recommendations to the President for all appointments to all University committees
• ·       Built a motivated team through planning and behavioral interviewing hiring practices.
• ·       Co- Founder of the Labor Studies Fair at California State University Dominguez Hills
• ·       Responsible for the monitoring of, and dissemination of information from all University committees

Allied Protection Services, Incorporated     Los Angeles CA          2004 - 2009

Senior Account Executive 2006 – 2008

• Met with dealers, national accounts, end-users, and the sales force to define new accounts requirements and work with account development and operation.
• Managed a highly energetic call center; which included special sales training.
• Established individual sales programs through assessment and evaluations to better serve the needs of the customer and the sales staff.
• Managed a 25 stales team and led the top sales team in the region.
• Led a cross-functional team with representatives from Operations, quality control (Banks), Human Resources, to ensure a $ 300,000 key account, received timely and effective support regarding any issue.
• Trained new employees, creating customer incentive programs, and submitting reports to upper management

Administrative Assistant 2004 – 2006

• Provide executive level administrative support to the Vice President of technology and twelve direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
• Liaison between all impacted departments to ensure proper communications and reporting practices.
• Plan and coordinate corporate luncheons and develop presentations for related on and off site meetings.
• Organize the details of special events, travel arrangements, corporate agendas and itineraries.
• Process monthly expense reports reflecting supporting documents and budget codes indexes
• Collaborate with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing and preparation of final copy from draft to distribution.